How well do you know your customer? Do you have a pulse on what their needs are? And, even better, what it will be? Can you anticipate it? Customer/consumer/patient needs are changing. How do you deliver mass personalization?
For a practice, it’s asking your patients what is working, what else they want, and what you could do better.
It can start off as a simple challenge to have each team member ask for feedback from one patient once month. Make it easy for patients to share their needs and wants. Use surveys, text messages, and emails for broader reach. You’ll be surprised what opportunities are right before you.
Stay close to those who use your services – finding out too late may mean leaving money on the table, or worse, losing your customer. How are you seeing your customer needs change? How are you being proactive in exceeding your customers/patients needs?
Swiss Monkey is the go-to resource for healthcare and dental practices looking to build an offsite team to better deliver services and improve overall customer satisfaction. Contact Swiss Monkey today to explore and learn how this model can help you and your team achieve your practice and personal goals.
📖 Learn more about the author
Christine Sison is the CEO/Founder of Swiss Monkey. Swiss Monkey specializes in connecting dental practices with remote professionals, providing a suite of cutting-edge technology-driven tools to increase practice performance. Ms. Sison has built and managed a dental practice for over 10 years and has her Bachelor of Neurobiology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry, she conducted brain tumor research at University of California, San Francisco, assisted in the integration of information technology into clinics and hospitals, and later led the development of community-wide healthcare systems, including telemedicine efforts.
Swiss Monkey Blog 
Leave a comment