“I’m getting tired. They should know better. We don’t even greet our patients when they walk in. We go over this all the time.”
I spoke to a doctor last week. He sounded – well, over “it”. Training and retraining.
We focus a lot on helping our practices find people. The right people. In this case, the doctor’s team was bombarded with calls, emails, and yes, sometimes their own cell phones. The patient experience suffered. We decided to triage to a part time off-site phone receptionist to give his team some relief.
But, this is only part of the issue. Culture, leadership, systems development, and accountability can’t be outsourced. Adding an extra body doesnt fix all problems.
Running a practice is hard. It is a constant grind. And it can feel like you’re on a hamster wheel. Reach out to us, a coach/advisor, or your trusted dental rep when you start to feel, well, “tired” to learn how others are finding solutions to keep going.
What are ways you refill your cup when running a practice has you feeling like you want to throw in the towel?
📖 Learn more about the author
Christine Sison is the CEO/Founder of Swiss Monkey. Swiss Monkey specializes in connecting dental practices with remote professionals, providing a suite of cutting-edge technology-driven tools to increase practice performance. Ms. Sison has built and managed a dental practice for over 10 years and has her Bachelor of Neurobiology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry, she conducted brain tumor research at University of California, San Francisco, assisted in the integration of information technology into clinics and hospitals, and later led the development of community-wide healthcare systems, including telemedicine efforts.
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