Swiss Monkey Blog

Tag: #dentalstaffing #healthcarestaffing #swissmonkey #swissmonkeyinc #dentalexcellence #dentalfrontdesk #virtualfrontdesk

  • When the Entire Front Office Resigns (yes, this is an oh crap moment! )

    I spent the last few weeks presenting at study groups, and I’ve been opening with a story that stops every room cold. It’s what I call a “break the glass” scenario. A private practice walked in on a Monday morning to find five letters of resignation on the table. No notice. No transition plan. Just…

  • Overseas vs US-based Professionals?

    Overseas vs US-based Professionals?

    Overseas vs US-based remote professionals has been a hot topic! Lots to say here but I will start with these highlights based on our work for those considering remote options! Oversees- Often preferred for certain tasks that are non-patient facing like verifications or text-based comms. Training needs to be thorough with regular monitoring and QA…

  • When to Consider a Remote Dental Professional

    When to Consider a Remote Dental Professional

    This blog summarizes common scenarios and best practices when considering a remote dental professional. Traditionally, the blueprint for a private practice has been to have all front office tasks initiated and completed within the four walls of the office. However, as the demand for skilled professionals often outpaces the available workforce, practices have had to…