Tag: #hybridteam
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From Burnout to Breakthrough: Strategies for Recharging When Practice Life Gets Tough
“I’m getting tired. They should know better. We don’t even greet our patients when they walk in. We go over this all the time.” I spoke to a doctor last week. He sounded – well, over “it”. Training and retraining. We focus a lot on helping our practices find people. The right people. In this…
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Understanding and adapting to your customer’s evolving needs
How well do you know your customer? Do you have a pulse on what their needs are? And, even better, what it will be? Can you anticipate it? Customer/consumer/patient needs are changing. How do you deliver mass personalization? For a practice, it’s asking your patients what is working, what else they want, and what you…
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Human touch + Tech = Superior Performance
Human touch + Tech = Superior Performance and Experience. Technology has reduced the barriers to connect people so we can get things done faster and better no matter where people are. The talent game becomes more and more important as tech and AI start to level the playing field for businesses. Your job is not…
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Overseas vs US-based Professionals?
Overseas vs US-based remote professionals has been a hot topic! Lots to say here but I will start with these highlights based on our work for those considering remote options! Oversees- Often preferred for certain tasks that are non-patient facing like verifications or text-based comms. Training needs to be thorough with regular monitoring and QA…
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What happens when there is an insurance verification error?
What happens when a team member makes an insurance verification “mistake” or the information provided was inaccurate? Now the patient has a balance. Who pays? The practice? The team member? The patient? Does it depend? I had a call with one of our doctors around this specific issue. (Note: We found that for this particular…
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Do you have the talent to deliver your vision?
What is the concept around “active resource allocation”? As it relates to your team, it is the ability and exercise to assess whether you have the current team and skillsets to execute your strategy (aka hit your goals) and adapt as necessary. Most dentists and business owners are often very good at assessing whether NEW…
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When to Consider a Remote Dental Professional
This blog summarizes common scenarios and best practices when considering a remote dental professional. Traditionally, the blueprint for a private practice has been to have all front office tasks initiated and completed within the four walls of the office. However, as the demand for skilled professionals often outpaces the available workforce, practices have had to…
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So…. You don’t trust using a remote dental professional?
Well, we understand! You’ve likely never met them. So, how do we build trust between an office and off-site professional? The introduction, onboarding and rationale of hiring someone out of the office is often not thought through. We help our practices and their teams understand the rationale behind using an off-site professional and help to…
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Press Release!
Swiss Monkey Teams Up with Cloud Dentistry to Address Dental Staffing Challenges
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Swiss Monkey is Leading the Way for Remote Teams and Work in Healthcare
In today’s fast-paced world, businesses are constantly looking for ways to streamline their operations and increase efficiency. One way to do this is by utilizing offsite and remote team members. This is especially true for dental and healthcare-related practices, where the need for specialized skills and expertise is high, but the availability of hiring full-time…
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